The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different. The instructions will help you resolve the problem in some instances if the drive has not failed completely. Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to eject a disc. The CD, DVD or Blu-ray drive on your computer may not be able to eject the disc.
The instructions below will help you diagnose and resolve issues if your CD, DVD or Blu-ray drive is unable to eject the disc. This article has information on how to troubleshoot issues related to the CD, DVD or Blu-ray drive on your Dell Desktop or Laptop computer.
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